We are actually available
24 hours a day, 7 days a week. Post-accident calls are the reason that matters, and they do not arrive during business hours.
About CMCC
A woman-owned collection company, run by people who answer the phone
Carolinas Mobile Collectors & Consultants was founded to do one thing properly: collect drug and alcohol specimens correctly, on time, wherever the person happens to be — and administer the program that surrounds it.
The owner
Kristen Heffner, founder
CMCC is owned and run by Kristen Heffner. The company grew out of a simple observation: testing providers keep business hours, but accidents, random selections, and hiring deadlines do not. A carrier with a driver waiting at 11 p.m. does not need a voicemail box.
So CMCC was built the other way around. The phone is answered 24 hours a day. Collectors travel to worksites. The clinic takes walk-ins. And programs are designed around the client's operation rather than the provider's convenience — whether that client runs one truck or manages testing across several states.
Being woman-owned and independent means the people who design your program are the people you talk to. There is no account tier that determines whether someone picks up.
How we work
What actually makes us different
These are the things clients tell us they cannot find elsewhere.
Mobile and clinic-based
Most providers do one or the other. We travel to terminals, plants, and jobsites, and we keep a clinic open for walk-ins.
No minimums, no maximums
One owner-operator or a workforce spread across several states. The program scales; the attention does not change.
Nationwide coordination
When your people are outside the Carolinas, we arrange the collection where they are and route results back to one contact.
Woman-owned and independent
Decisions get made by the person whose name is on the company, not escalated through a franchise.
Programs, not packages
Testing schedules, collection types, and reporting are set up around how your business runs, then documented.
Meet the team
The people who will collect your test
You will know who is coming to your site and who is answering your call.
Kristen Heffner
Owner & Founder
Leads program design, client accounts, and collections. Reachable directly at (980) 336-9119.
Our collectors
Mobile & clinic
Trained collectors perform every collection, whether it happens at the clinic, at your terminal, or on a post-accident call at two in the morning.
Program administration
Consortium & records
Random selections, Clearinghouse support, and program records are handled by the same people who answer your calls — not a separate department.
Operations
A clinic, a mobile fleet, and a national network
Our North Carolina clinic handles walk-ins and scheduled appointments. Mobile collectors travel throughout the Carolinas to worksites, terminals, and yards. For clients whose people are elsewhere in the country, we coordinate collections at partner facilities and keep the reporting centralized.
The clinic is at 1201 East Church Street, Kings Mountain, NC 28086, and accepts walk-ins.
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If CMCC has collected for you or administered your program, a short review helps the next owner-operator or safety manager decide who to call.
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Whether you need one collection or a program across several states, the first step is the same conversation.